Postal E-services Course code: P30047 | 7 ECTS credits
Basic information
Level of Studies:
Undergraduate applied studies
Year of Study:
3
Semester:
6
Requirements:
Goal:
Acquiring basic knowledge of the functioning of electronic business within postal systems.
Outcome:
Students should be able to understand the reasons for adapting postal systems to the new conditions of e-business
Contents of the course
Theoretical instruction:
- Introduction to e-business.
- Electronic commerce.
- Electronic banking.
- Mobile business and business processes.
- Legal frameworks for the electronic business in the postal sector.
- CRM - Customer Relationship Management.
- Digital certificates.
- E-business center The Post of Serbia.
- Development of new services.
Practical instruction (Problem solving sessions/Lab work/Practical training):
- Introducing and training students to manage contacts with users, through the Sugar Suite application.
- Introducing and training students to use SAP System modules.
Textbooks and References
- Svetski poštanski savez, Measuring postal e-service development, a global perspective, 2016.
- B. Grgurović, S.Štrbac, Elektronske poštanske usluge, Zavod za udžbenike, Beograd, 2011.
- Professional journals (Postal Technology, Priority ...)
Number of active classes (weekly)
Lectures:
4
Practical classes:
2
Other types of classes:
1
Grading (maximum number of points: 100)
Pre-exam obligations
Points
activities during lectures
5
activities on practial excersises
10
seminary work
5
colloquium
40
Final exam
Points
Written exam
40
Oral exam
0