Academy of Technical and
Art Applied Studies Belgrade

Postal E-services Course code: P30047 | 7 ECTS credits

Basic information
Level of Studies: Undergraduate applied studies
Year of Study: 3
Semester: 6
Requirements:
Goal: Acquiring basic knowledge of the functioning of electronic business within postal systems.
Outcome: Students should be able to understand the reasons for adapting postal systems to the new conditions of e-business
Contents of the course
Theoretical instruction:
  1. Introduction to e-business.
  2. Electronic commerce.
  3. Electronic banking.
  4. Mobile business and business processes.
  5. Legal frameworks for the electronic business in the postal sector.
  6. CRM - Customer Relationship Management.
  7. Digital certificates.
  8. E-business center The Post of Serbia.
  9. Development of new services.
Practical instruction (Problem solving sessions/Lab work/Practical training):
  1. Introducing and training students to manage contacts with users, through the Sugar Suite application.
  2. Introducing and training students to use SAP System modules.
Textbooks and References
  1. Svetski poštanski savez, Measuring postal e-service development, a global perspective, 2016.
  2. B. Grgurović, S.Štrbac, Elektronske poštanske usluge, Zavod za udžbenike, Beograd, 2011.
  3. Professional journals (Postal Technology, Priority ...)
Number of active classes (weekly)
Lectures: 4
Practical classes: 2
Other types of classes: 1
Grading (maximum number of points: 100)
Pre-exam obligations
Points
activities during lectures
5
activities on practial excersises
10
seminary work
5
colloquium
40
Final exam
Points
Written exam
40
Oral exam
0