Academy of Technical and
Art Applied Studies Belgrade

Business VoIP Course code: B41082 | 5 ECTS credits

Basic information
Level of Studies: Undergraduate applied studies
Year of Study:
Semester: 8
Requirements:
Goal: The student should learn the principles of distributed VoIP systems, based on cluster or cloud solutions. The student should master the knowledge about infrastructure needed to support various VoIP services. The student should adopt the basic principles of unified VoIP services. The student should learn to design and configure a CALL center.
Outcome: It is expected that the student is able to independently install and administer a distributed VoIP system based on the clusters or cloud computer systems. The student is able to implement different types of virtualizations in the process of installation of a distributed VoIP system. The student is able to perform configuration of VoIP platforms and unified communication features. The student is able to perform configuration and management of VoIP call center.
Contents of the course
Theoretical instruction:
  1. Virtualization: Hyper-V and Vmware
  2. Server clusters
  3. Hybrid cloud
  4. Cisco Unified Communication Manager: Installation, configuration and management
  5. Microsoft Lync VoIP cloud solution: Installation, configuration and management
  6. Call centers: Installation, configuration and management
Practical instruction (Problem solving sessions/Lab work/Practical training):
  1. Cisco Unified Communication Manager: Installation, configuration and management
  2. Cisco Unified Communication Manager: Services configuration
  3. Microsoft Lync VoIP cloud solution: Management and configuration (Microsoft virtual laboratory)
  4. Call centers: Installation, configuration and management
Textbooks and References
  1. J. S. Finke, D. Hartmann, "Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447), 2nd Edition", Cisco Press 2011.
  2. A. Behl, B. Gardiner, J. S. Finke, "Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide (CCNP Collaboration Exam 300-070 CIPTV1), 3rd Edition", Cisco Press 2016.
  3. M. van den Berg,"Managing Microsoft Hybrid Clouds", PACKT Publishing 2015.
  4. K. Hanna, N. Winters,"Mastering Microsoft Lync Server 2013", 1st Edition, John Wiley&Sons 2013.
Number of active classes (weekly)
Lectures: 4
Practical classes: 2
Other types of classes: 0
Grading (maximum number of points: 100)
Pre-exam obligations
Points
activities during lectures
5
activities on practial excersises
25
seminary work
10
colloquium
20
Final exam
Points
Written exam
40
Oral exam
0